Links and notes
Keep the URLs and snippets you open during a ticket, grouped however you like.
Tools for technical support work
Pages used on the ticket: the links you keep reaching for, a recording that needs a walkthrough, a reply that still reads wrong.
What it is for
A few pages that sit next to a support ticket. Nothing you have to set up before the next message comes in.
Recordings
Drop a screen capture. Mark the frame, write what happened, and send a short walkthrough.
Replies
Paste a note or a reply and get a cleaner version in the language you are writing in.
How it goes
Sign in, open the page that matches the ticket, leave when you are done.
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Sign in
Use the account you already have.
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Open the page you need
Links, a recording, or a reply. Whatever the ticket is asking for.
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Come back later
What you saved is still there the next time you sign in.